The South West’s Leading Timber Experts
Effective Date: 19 January 2026
Last Updated: 19 January 2026
1. Introduction
Brookridge (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit or interact with https://www.brookridge.co.uk/
(the “Website).
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
Data Controller: Brookridge
Website: https://www.brookridge.co.uk/
Contact Delegate:
James Jackson
Email: james@brookridge.co.uk
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us using the details above.
3. Personal Data We Collect
We may collect and process the following categories of personal data:
Identity Data: name, job title, Contact Data: email address, telephone number, Technical Data: IP address, browser type, operating system, device information, Usage Data: pages visited, time spent on the Website, interactions, Communication Data: enquiries sent via forms or email correspondence. We do not knowingly collect personal data from children under the age of 16.
4. How We Collect Your Data
We collect personal data when you: Submit an enquiry or contact form, Communicate with us via email, Browse or interact with the Website, Accept or manage cookies on the Website
5. How We Use Your Personal Data
We use personal data for the following purposes:
To respond to enquiries and communications, To provide and improve our Website and services, To manage our business relationship with you, To monitor and analyse Website usage, To comply with legal or regulatory obligations
6. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases: Consent: where you have given clear consent, Legitimate Interests: for business operations and Website improvement, Contractual Necessity: where processing is required to fulfil a contract, Legal Obligation: where required by law
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance Website functionality and analyse usage. For full details, please see our Cookie Policy.
8. Data Sharing
We do not sell personal data. We may share data with trusted third parties where necessary, including: Website hosting providers, IT and security service providers, Analytics providers, Professional advisers (legal, accounting, compliance), All third parties are required to protect personal data and process it in accordance with the law.
9. International Data Transfers
We do not routinely transfer personal data outside the UK. Where international transfers occur, appropriate safeguards will be in place in accordance with UK GDPR.
10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
11. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.
12. Your Data Protection Rights
You have the right to: Access your personal data, Request correction of inaccurate data, Request erasure of your data, Object to or restrict processing, Request data portability, Withdraw consent at any time To exercise your rights, please contact us using the details in Section 2.
13. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): Website: https://ico.org.uk/
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last Updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact: James Jackson
Email: james@brookridge.co.uk