E-commerce Policy

Effective Date: 19 January 2026
Last Updated: 19 January 2026

1. Introduction
These E-Commerce Terms of Sale (“Terms of Sale”) apply to all purchases of goods and/or services made through https://www.brookridge.co.uk/ (the “Website”). By placing an order on the Website, you agree to be bound by these Terms of Sale, in addition to our Website Terms and Conditions, Privacy Policy, and Cookie Policy.

2. Seller Information

Business Name: Brookridge
Website: https://www.brookridge.co.uk/

Contact Delegate: James Jackson Email: james@brookridge.co.uk

3. Eligibility to Purchase
To place an order, you must: Be at least 18 years old, Have legal capacity to enter into a contract, Provide accurate and complete information.

4. Products and Descriptions
We make every effort to ensure that product descriptions, images, and prices are accurate. However: Images are for illustrative purposes only, Minor variations may occur, We do not guarantee that descriptions are error-free, We reserve the right to update or withdraw products at any time without notice.

5. Pricing and Payment
All prices are displayed in GBP (£) unless otherwise stated, Prices include VAT where applicable, Delivery charges are shown at checkout, We reserve the right to correct pricing errors. If an error affects your order, we will contact you before processing. Payment must be made in full at the time of order using the payment methods displayed on the Website.

6. Order Process and Acceptance
You place an order via the Website. You receive an order confirmation email (this does not constitute acceptance). A contract is formed only when we dispatch the goods or confirm service delivery. We reserve the right to refuse or cancel orders, including where payment authorisation fails or products are unavailable.

7. Delivery
Delivery times are estimates only and not guaranteed. Risk passes to you upon delivery. Ownership of goods transfers once payment is received in full. If delivery is delayed, we will inform you as soon as reasonably possible.

8. Digital Products or Services (If Applicable)
Where digital content or services are supplied: Access details will be provided electronically. You acknowledge that digital content may lose the right to cancellation once delivery begins, where permitted by law

9. Consumer Right to Cancel (Cooling-Off Period)
Under the Consumer Contracts Regulations 2013, consumers have the right to cancel an order within 14 days of receiving goods, without giving a reason. To exercise this right, you must notify us in writing within the 14-day period.

10. Returns and Refunds
Returned goods must be unused, in original condition, and packaging. Refunds will be issued within 14 days of receiving returned goods. Original delivery charges may be non-refundable unless goods are faulty. Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied.

11. Faulty or Incorrect Goods
If goods are faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in accordance with the Consumer Rights Act 2015. Please contact us as soon as possible if there is an issue with your order.

12. Limitation of Liability
To the maximum extent permitted by law, Brookridge shall not be liable for: Indirect or consequential losses, Loss of profit, data, or business, Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.

13. Force Majeure
We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain disruption, or technical failures.

14. Governing Law
These Terms of Sale are governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms
We may update these Terms of Sale at any time. The version in force at the time of your order will apply.

16. Contact Us
If you have questions about these E-Commerce Terms of Sale, please contact: James Jackson Email: james@brookridge.co.uk